Terms & Conditions
PICKUP & RETURN
• Pickup/return date will be stated on your invoice
pickup and return date and time must be confirmed at booking time
PAYMENTS
• All payments must be completed 48 hours prior to your event into business bank account or your order will be cancelled
• Bond must be paid 48 hours prior to your event into business bank account or cash must be paid on the day of delivery
• Bond is refunded back after 3-5 working days into same bank account once all hire items have been returned
• 2 ID's required with current address
• Late returns incur penalties unless prior arrangements made
• Any items that are missing/not returned on the specified return date will be deducted from the bond and may incur extra rental charges
CONFIRMATION
• Hire items will not be confirmed for hire unless full payment is received
• Change of mind won't be accepted 48 hours before event date
Once hire items have been picked up from the warehouse so please choose carefully
• Hire items that have been taken from the warehouse and not used will not be refunded
• Once you have paid your invoice, you have entered into an agreement to all terms and conditions stated.
DELIVERY/PICKUP
• Delivery/pickup charges apply on the area of delivery
• Minimum order of $350 for delivery service, excluding bond charges
• Standard delivery is door to door, if there are stairs, lifts or far access this needs to be confirmed prior to delivery date
• Delivery/pickup does not include setup or pack down
ORDER CANCELLATIONS
• Any cancellations 48 hours before your event will not receive hire refund only bond refund
Anything before 48 hours will not receive a refund, only a credit note which can be used in store anytime.
DAMAGES
• Breakages/damages to any item will incur market rate price to be deducted off the bond
• Any items you have received that is damaged or broken staff must be notified immediately
SETUP/PACK DOWN
• Setup/Pack down charges are seperate to delivery charges
PROPERTY
• All hire items are the property of Decorium Events
LINEN
• All linen must be returned unwashed
• All sashes must be untied
CROCKERY/CUTLERY/WARMERS
• Must be returned clean or cleaning fee will apply
STAFF OVERTIME
• If there are any delays for event setups/pack downs pro rata charges will apply accordingly per staff member
PUBLIC LIABILITY
• Decorium Events holds no responsibility for injuries or damages caused to any person or property from any hire items.